Legal
Privacy Policy
Last updated: August 2026
Hearts in Bloom (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and look after your personal information when you visit our website or enquire about our services.
1. Who We Are
Hearts in Bloom is a wedding arch hire business based in the United Kingdom. For the purposes of UK data protection law, we are the data controller of the personal information we collect.
2. Information We Collect
We may collect the following information:
- Your name and contact details (email address, phone number)
- Wedding or event date and venue details
- Any other information you choose to share when making an enquiry or booking
- Technical information such as IP address and browser type when you visit our website
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide quotes
- Manage your booking and deliver our services
- Communicate with you about your event
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal information on the basis of your consent, the performance of a contract (when you make a booking), and our legitimate interests in running and improving our business.
5. Sharing Your Information
We do not sell your personal information. We only share it with trusted third parties who help us run our business (such as email or website hosting providers), and only where necessary. We may also share information if required by law.
6. How Long We Keep Your Information
We keep your information only for as long as needed to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements. Enquiry details that do not lead to a booking are usually deleted within 12 months.
7. Your Rights
Under UK data protection law you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to or restrict certain types of processing
- Withdraw consent where we rely on it
To exercise any of these rights, please contact us at hello@heartsinbloom.co.uk.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your data. Visit ico.org.uk for more information.
8. Cookies
Our website may use cookies and similar technologies to improve your browsing experience. You can control cookies through your browser settings. For more information, please see our Cookies page.
9. Security
We take appropriate measures to keep your personal information secure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Contact
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Hearts in Bloom
Email: hello@heartsinbloom.co.uk
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Thank you for trusting Hearts in Bloom with your information.