Legal
Terms & Conditions
Last updated: August 2026
These Terms and Conditions (“Terms”) govern the hire of our heart-shaped floral arches and related services provided by Hearts in Bloom (“we”, “us”, “our”). By making a booking or using our services, you agree to these Terms. Please read them carefully.
1. Definitions
“Arch” means our signature heart-shaped metal structure dressed with willow branches and flowers as agreed.
“Client”, “you” means the person or couple making the booking.
“Event Date” means the date of the wedding or celebration for which the Arch is hired.
“Hire Period” means the agreed time the Arch is available for use on the Event Date.
2. Booking and Payment
A booking is confirmed only when we have received a non-refundable deposit of 30% of the total hire fee and you have accepted these Terms in writing (including by email or online form).
The balance of the hire fee is due no later than 14 days before the Event Date. If payment is not received by this date, we reserve the right to cancel the booking and retain the deposit.
All prices are quoted in pounds sterling (£) and include VAT where applicable.
3. Cancellation by the Client
If you need to cancel:
- More than 60 days before the Event Date: the deposit is non-refundable; any balance paid will be refunded.
- 30–60 days before the Event Date: 50% of the total hire fee is payable.
- Less than 30 days before the Event Date: the full hire fee is payable.
We strongly recommend that you take out wedding insurance that covers floral and décor hire.
4. Cancellation by Hearts in Bloom
In the unlikely event that we have to cancel your booking (for example due to circumstances beyond our reasonable control), we will notify you as soon as possible and refund all monies paid. We will not be liable for any further costs or losses you may incur.
5. Delivery, Setup and Collection
Unless otherwise agreed in writing, we will deliver, install and collect the Arch on the Event Date within the times arranged with you.
You are responsible for ensuring that the venue allows our team access for setup and collection, and that a suitable, safe location has been agreed in advance. This includes providing adequate parking, level access where possible, and clear information about any stairs, lifts, or ground conditions.
The Arch remains our property at all times. It is hired only for the agreed Event Date and must not be moved, altered or dismantled by anyone other than our team.
6. Outdoor Use and Weather
The Arch may be used outdoors, but it is not designed to withstand extreme weather. You are responsible for deciding whether conditions are suitable on the day.
We cannot accept responsibility for damage caused by high winds, heavy rain, or other severe weather, or for any decision to move or cancel outdoor use of the Arch.
7. Care of the Arch
You agree to take reasonable care of the Arch during the Hire Period. The Arch must not be exposed to open flames, excessive heat, water damage, or rough handling.
Any loss or damage beyond fair wear and tear will be charged at the cost of repair or replacement.
8. Liability
We hold public liability insurance. However, our total liability to you in connection with the hire shall not exceed the total amount paid by you for the booking.
We are not liable for any indirect, consequential or financial losses, including but not limited to loss of enjoyment, additional venue costs, or photography-related issues arising from the appearance or positioning of the Arch.
9. Circumstances Beyond Our Control
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, acts of God, fire, flood, strikes, or government restrictions.
10. Flower Availability & Design
While we will make every effort to create the Arch exactly as discussed, flower availability can vary with the seasons. We reserve the right to make reasonable substitutions of equal quality and similar appearance. We will always aim to keep the overall colour story and style agreed with you.
11. Photography and Marketing
We may take photographs of the Arch at your event for our portfolio, website and social media. If you prefer that we do not use images from your day, please let us know in writing before the Event Date.
12. Privacy
We collect and process personal information in accordance with UK data protection law. For details of how we use your data, please see our Cookies and Privacy information.
13. Complaints
If you are unhappy with any aspect of our service, please contact us as soon as possible at hello@heartsinbloom.co.uk. We will aim to respond within 5 working days and will do our best to resolve the matter fairly and promptly.
14. Entire Agreement
These Terms, together with any written booking confirmation, form the entire agreement between us. No other representations or promises form part of the contract unless agreed in writing.
15. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in full force and effect.
16. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Changes to These Terms
We may update these Terms from time to time. The version in force at the time of your booking will apply to that booking.
18. Contact
If you have any questions about these Terms, please contact us at:
Hearts in Bloom
Email: hello@heartsinbloom.co.uk
Thank you for choosing Hearts in Bloom. We look forward to being part of your day.